payment policy

ehloh accepts american express, visa, mastercard, and discover.

return and exchange

We want you to be happy with your purchase. If you wish to return or exchange an item, you can do so within fifteen days of the date of purchase, if the item is unworn, unused, unwashed, undamaged and in otherwise new condition. Please email us at for return information and address prior to sending the merchandise back and include a copy of the invoice or receipt and a description of the desired item. We do not refund shipping charges.

store credit

No expiry date. Please keep the original store credit.


Orders placed Monday-Friday (excluding holidays) will ship within four business days pending availability and credit verification. Note that ehloh is not responsible for any delays due to weather conditions, local delivery errors or international custom clearance.

domestic - We love local orders - if you live in San Francisco, enter "INSF" code at checkout for free delivery to your door. Outside of San Francisco, domestic ground orders are typically shipped via USPS Priority Mail - which usually delivers within three days for most destinations within the US. We apply an $8 flat rate for domestic shipping. We can also accommodate specific shipping requests if you notify us at ehloh is not responsible for missing or stolen packages once delivered by USPS.

international -  We ship internationally via USPS First-Class mail which can take up to two weeks for delivery depending on your location. We apply an $18 flat rate for international shipping. Please note that it is not possible to track your international package due to the nature of USPS first-Class mail. We can also accommodate trackable forms of shipment such as UPS if you prefer. ehloh is not responsible for international shipments lost in transit.

Purchase and order related inquiry

ehloh collections can be purchased online, at select artisan fairs, and popup events. For any inquiry, please contact us at

Questions? Suggestions?

We'd love to hear what they are. Please contact us at